IT user support portal

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User Guides User Guides

General guidance for different users at St John's

IT Policies IT Policies

Explore our IT policies to understand the guidelines and responsibilities for using college technology services.

Account Management Account Management

Find guidance on resetting passwords, updating profiles, adjusting security settings, troubleshooting access, and navigating account features.

Connecting to the College Network Connecting to the College Network

Information on how to connect to the college's wired and wireless networks for seamless access to our internal resources and the internet.

Email & Communication Email & Communication

Access guidance on setting up your college email, managing shared mailboxes, and organizing messages. Learn to effectively use Microsoft Teams, handle phone communications, and troubleshoot common issues to stay connected across our platforms.

Applications Applications

Find guidance on using essential applications like Microsoft Office and other tools. Learn to work remotely, collaborate efficiently, and troubleshoot issues to stay productive anywhere.

File Management File Management

Find information regarding 4th Court, the college's internal SharePoint site to collaborate across your department and others within St. John's.

Training Training

Find resources and guides for professional development and skills training at the college. Discover how to access a variety of training courses, including those available through LinkedIn Learning, provided by the University to enhance your skills and knowledge.